CWHP-A Reflections: Unit WWC01

I’m a big believer in discovering the root cause of an issue, so applying assessments and conversations to do so is something I’m ready and willing to lean into – excited to do, in fact. However, what stood out for me is that knowing the root cause of an issue and being able to address it are two very different challenges.

Relationship

First, I need to build strong relationships, reputation, and trust with key stakeholders for them to feel comfortable and interested in engaging with me in root cause discussions, surveys, etc. Then I (or someone on my team) need to have a strong relationship and influence with those who have the power to address the issue; so they are willing to hear what I have to say, why it matters to the health of our organization, and are inspired to take action.

Readiness

Next, assuming I have the relationships, root cause, and support in place, there’s a clear difference between wanting to address an issue and being ready and comfortable to do what’s necessary to make it happen. Knowing how to move people and organizations through the stages of change at a relatively quick pace and how to weather the uncertainty, newness and setbacks that inevitably come with change is imperative.

Resources

Lastly, assuming I know the root cause, have the relationships, and people are ready and willing to do what’s necessary, I need to ensure the organization has the time, money, power, people, and resources to take meaningful and sustainable action until fruition.

Overall, I’ve learned that assessment runs deeper than a survey and analysis grid. At the root of the matter are people, processes and politics we must successfully navigate, too