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Workplace Health & Performance Facts & Figures


Financial Performance

The current cost of lost labour from absenteeism and presenteeism due to mental illness in Canada alone is over $20 billion annually and rising (Conference Board of Canada, 2015).


Workplace stress can result in a loss of 2.14 working days per employee per year due to presenteeism, meaning a total annual cost of $533 per individual (Miraglia & Johns, 2018).

Canadian companies lose an estimated $16.6 billion in productivity per year due to workers calling in sick, as a result of mental health (Mercer, 2018).

 Presenteeism has been repeatedly found to be more costly than absenteeism (e.g., Collins et al., 2005; Hemp, 2004), with estimates ranging from 1.8 to 10 times that of absence (Miraglia & Johns, 2018).

Customer Experience

Companies that lead in customer experience have 60% more engaged employees, and study after study has shown that investing in employee experience impacts the customer experience and can generate a high ROI for the company (Morgan, 2018)

By quantifying the relationship between employee engagement and sales (starting in 2007), Lowe's found that a conservative difference between the highest- and lowest-engaged stores was more than $1 million in sales per year (Green 2017).

Overall Effectiveness & Performance

Companies with highly engaged employees outrank their competitor’s performance by 147% (Gallup, 2018).

According to robust research done by Amy Edmondson et al, a culture of psychological safety is the number one determinant of effectiveness and efficiency of teams and organizations (Harvard Business Review, 2019).

“According to a recent survey among over 1,000 UK HR professionals, stress is the number one cause of long-term absence and the second most common cause of short-term absence after minor illness (CIPD, 2016)

A study by economists at the University of Warwick in England found that happiness led to a 12% spike in productivity while unhappy workers proved 10% less productive (Green 2017).

Reputation & Brand

87% of people who like Starbucks are drawn because of how the company treats their employees (Morgan, 2018).

Companies that have a healthy culture, attract top talent and keep that top talent.

(WHO, 2010, CDC, 2019, CBoC, 2015)

Innovative, Productive, Inspired People

Companies with highly engaged employees outrank their competitor’s performance by 147% (Gallup, 2018).


Employee well-being directly impacts employee productivity and performance (Sharma, 2016; Wu and Chen, 2017; Aston, 2011; Pinho et al, 2014 and Longenecker et al, 2009).

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