EMPLOYEE WELL-BEING IMPACTS ORGANIZATIONAL PERFORMANCE

 

 

The evidence clear, employee well-being impacts performance at every level. Let's take a look at the impact on financial performance, operational effectiveness, customer experience and reputation.

The evidence clear, employee well-being impacts performance at every level. Let's take a look at the impact on financial performance, operational effectiveness, customer experience and an organization's reputation.

FINANCIAL

The current cost of lost labour from absenteeism and presenteeism due to mental illness in Canada alone is over $20 billion annually and rising (Conference Board of Canada, 2015).

Canadian companies lose an estimated $16.6 billion in productivity per year due to workers calling in sick, as a result of mental health (Mercer, 2018)

 

It is estimated that presenteeism costs Canadian businesses 15 to 25 billion dollars per year (SureHire, 2019).

CUSTOMER EXPERIENCE

Companies that lead in customer experience have 60% more engaged employees, and study after study has shown that investing in employee experience impacts the customer experience and can generate a high ROI for the company (Morgan, 2018)

OPERATIONAL PERFORMANCE

Companies with highly engaged employees outrank their competitor’s performance by 147% (Gallup, 2018).

According to robust research done by Amy Edmondson et al, a culture of psychological safety enhances effectiveness and efficiency of teams and organizations (Harvard Business Review, 2019).

REPUTATION

87% of people who like Starbucks are drawn because of how the company treats their employees (Morgan, 2018).

PEOPLE

Companies with highly engaged employees outrank their competitor’s performance by 147% (Gallup, 2018).

 

Employee well-being directly impacts employee productivity and performance (Sharma, 2016; Wu and Chen, 2017; Aston, 2011; Pinho et al, 2014 and Longenecker et al, 2009).

Want more research? Check out the following.

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